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Whether you’re a casual player or a high-roller, there’s a VIP level waiting for you—with real cash bonuses, rebates, and cashback every month. Everything you see on the two main pages – the ticket list and the ticket view – updates in real-time. We don’t want you to spend your time refreshing the page to see if there are new customer replies. Just open the browser tab and everything is already updated for you.

Jitbit Helpdesk comes with an embeddable live-chat widget and dozens of different integrations but its primary focus is email. It helps you monitor your customer support mailbox and easily receive, track, manage, and resolve incoming requests from your customers and employees. You can do a bunch of things here assign technicians, change categories, write replies, even send HTTP request to a third-party server. This is a very flexible system that is designed to take care of anyone’s needs. No matter what your business processes look you can find some use in automation rules. The best support ticket is no ticket at all – help your customers help themselves.

We subtract the finish date from the creation date to calculate the resolution speed for a ticket. You can also create different categories to organize your tickets. Categories are very useful if you have different members of your team responsible for different areas in your company.

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So orange means the reply was written by a customer and green means it was written by a support agent. It lets you know when this ticket has been assigned and to whom. And of course – when the ticket has been submitted. Currently, we have “unclosed” selected, so we see all the active tickets.